Compassionate Guides Delivered? Yep, All Through The App!

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F.A.Q.'s  

What is this skyber app all about?

It's about extra convenience:) We connect airport workers/helpers to guests in the airport (i.e. lost passengers with heavy bags) that may need a little extra help getting from one area of a terminal to another. Either with luggage, travel distress relief, or both. Skybers know the airport inside and out. So why not use their knowledge to your advantage. All through the app, you can order a helper, that'll valet your luggage, and if you need it, you can order a shuttle to an airport hotel or parking service, as soon as you arrive to your destination city. All within a few taps on the phone. 

How does it work?

Download it 
free, make a profile, login, fill out a couple airport terminal location questions, and that sets a specified donation, then you just submit your info. In a few minutes, a helper will arrive and take you where you need to go, and complete the tasks you entailed. Then the helper clicks the "end walk" button. The helper will receive your donation through his phone, and the both of you can feel free to review each other on the reviews page (coming soon). Then you log off. Be sure to use the app again on your return trip:) We're always glad to help make all of your excursions more convenient. To get a comprehensive overview on how to use the app, check out our YT tutorial video. 

Guests: Please enter your order like in this example. List out as many details as you can, so the Skyber can better help you.

                           Bag Claim example / Retrieving bags from bag claim / example Skyber pre-order below

Where can I get it?

It's available through  google play. It will be available soon for I O S.

https://play.google.com/store/apps/details?id=com.xeodev.skyber


How are donation (payments) made through skyber?

Either through the debit / credit card you signed up with. On your first order you can save your payment information.

What are the costs to get a helper?

It's donation based. You're suggested donation range will be higher with a heavier load. There will be a pre-set suggested donation range on your phone when you describe the location you're at, in the airport, and how far are you walking with your luggage. Then you punch in the suggested donation amount to give, and that's it. You can always donate more to the suggested amount to your helper after he / she has completed the task given. 


Can I use it for curb check ?

Sure, at some airports skyber has it's own line for extra convenience, when, even the line outside is backed up! Just ask the curb captain that your're checking in with Skyber, and he'll help you get through the check in process. Also you could just punch in a check in order in right before you get to the airport, and a skyber will get the heads up that you're arriving, and they could greet you as soon as you arrive. And if you're already on the curb side, just ask the Curb Captain "Hey where's the Skyber line?" Curb check is also conveniently streamlined to an $8 all inclusive donation. So if you check in one, two, or three bags, it'll still be only $8.

How do I update my payment info, is this secure?

THE ONLY WAY TO UPDATE YOUR PAYMENT INFO IS WHEN YOU'RE MAKING A PAYMENT ON AN ACTUAL ORDER. This is purposefully done so that nobody will be able to see your personal banking info. When making an order, once you submit payment on the check out screen, you can save a card, or add a new one. Skyber is set up like any other website or app with an encrypted payment gateway. ALSO if you're a porter that still feels uncomfortable with banks, use a back up funds receivable account from a credit union. Or if you're a guest, you could register a regular bank gift card, like a bb&t visa card (this way your personal accounts are not attached on the check out page, only the visa gift card is).  But hey, the app is encrypted, and these are all just safe banking alternatives. It's all up to you. The easiest way, of course, is to set up your account with a debit or credit card when you do your first order, and hit save card. And if you're a worker to receive customer donations in the easiest manner, just use a regular chase, wells fargo, pnc, suntrust bank account (with at least $1500 in the account to avoid bank monthly balance fees) You choose how to set up your account, in whichever way that gives you peace of mind. 



As a guest how do I know when my skyber will pick me up?

Once a skyber taps the accept button on his phone, you'll get a notice that says 'Such n such is on his way' Just stay put, while the skyber is in route to you. The  entire completed task, when transporting luggage through the terminal, usually it takes around 5 - 10 minutes. A skyber will meet and greet you, load your bags, and walk with you to your airport destination. TIP: The skybers usually get to you quicker when the donations are set maybe a dollar or two higher than normal..

 

How long will a skyber wait?


Not long, in rare cases a skyber could wait up to 10 minutes. But usually if a skyber shows, and you're not at the location you typed in for the task, you will be assessed a no show charge. That'll work the same way as a cancellation fee . (TIP: Please be as specific as possible on where your waiting with your luggage so the skyber can find you !!! )

What happens if a guest cancels?


Here's the thing, if a skyber accepts to help you, he's already going way out of his way to do this. Airport workers are usually maxed out with tons of assignments like loading stroller bins, helping with wheelchair searches, clearing bag belts, helping with emotional support animals, helping the blind passengers in customs areas, and many other tasks that could fill an entire spread sheet (no seriously, you wouldn't believe how much work these guys do!). So there's going to be a charge to you if you cancel (after you put in the task, you'll have a 1 minute grace period to cancel out). Depending on the load, and which city your in, cancellation fees range from $5 - $8 after the 1 minute grace period. Also if you stay put and wait, the task you put in will time out after 15 minutes anyways. Once it times out, there's no charge. This is our incentive for you the guest, NOT to cancel the work. Skybers love helping guests, and some of these guys have been working in their airports for over 20 years.

Company Mission?

We believe that blending human compassion in service, relieves mental anguishes of the traveling public. There are infinite pundits pouring hatred on our mission with king kong twitter fingers, but just think for a minute. If a person helped you that was genuinely in tuned with you, showing empathy towards your travel problems, and listening with an ear for a solution, wouldn't that make you feel better throughout your excursions? It's a simple 'human interest' concept. We research this daily, and continually work this concept into the functionality of our app.  

How do I contact my skyber?


Once you hit submit (your task goes into a queue, and a skyber picks the job). A skyber will then be there to pick you up in less than 5 minutes. No need to contact him/her while they're in route, just please make sure that you've sent the right location to where you are in the airport. The skyber will be there faster, when they know EXACTLY where you are. ALSO REMEMBER WHEN PRE-ORDERING SHUTTLES DURING RUSH HOUR, OR DURING THE HOLIDAYS, THE AVERAGE WAIT TIME WILL BE 20-30 MINUTES IN THE BUSIER MARKETS.



I'm an airport worker, how would this benefit me?
              

No more combing the airport endlessly looking for outs. And if you're on the curb (especially South West) you could create a skyber line, and have an added convenience for both you and the guests. Think about it, you could save time, and help more people per day, because you'll know exactly where they are in your airport. Also don't forget when signing up a worker profile, punch in your birthday like this:  dd/mm/yy   .. So the day comes first, then month. Purposefully done like this to make sure all you workers out there are paying attention to the details when signing up. Please no feeble minded, or incompetent workers need to sign on. We love connecting to excited, and (somewhat) tech savvy workers out there. We want you to have an awesome profile. We all benefit from a quality community. That's our goal here at skyber. 


What about using this for hotel, or parking shuttles. I'm a driver, can I use this too?

No problem, as long as the guest punches in the right info for the 'where-are-they-waiting' box, then you'll get the the shuttle driver alert. So yes, you can now get to your airport runs quicker. You don't really have to wait for the front desk agents to radio you. You can get pick up orders directly from your hotel guests. Your guests will love it because they can avoid the hassle of calling the hotel, or shuttle parking lot office first, and then being placed on hold. So this way, all you drivers out there now have the ability to help out more guests. And more guests equals more quality donations to you, so that you can help support your family better. Plus the hotel, or parking lot dispatchers now have more time to catch up on their office duties, or tend to their lobby ambassador assignments. Definitely a win win for all.  



How do I get a job at skyber?

We're always looking for soc med experts for attraction networking. E.G. a person on fb, or ig with a robust street team mentality that can think outside the box.  And dual platforming is allowed with cars from 2013 and up. As long as you know how to hustle quick runs from airport shops back to the guests' hotels, then you can start working right now.  Also if you're a self starter, you can learn from the skyber enthusiasts, how to trick this app out, and you too can accept donations if you're a restaurant worker, hostess, barber, or which ever guest services industry you're in. For more instructions, Email us: myskyber@gmail


ATTENTION GUESTS: Also when cruising the 'OTHER' category, it'll put the app in 'trick-out' mode. You can trick it out as you wish, but remember 'OTHER' only allows for one word style ordering. This category is more for tipping out guest services personnel working on the outer-skirts of all the airports. (e.g. barbers, restaurant workers, rickshaws, hosts, etc.) Tip those people out too, and increase your chances of winning skyber prizes. Thanks.